Airthings for Business Solution Setup

Remote access to your ecosystem

Getting Started

June 11th, 2021

Congratulations on taking this important step toward a healthier building.

Airthings for Business is a business solution to keep track of your indoor air quality and radon levels. You can make healthier decisions to increase productivity and energy levels, resistance to illness and more. Lessening your exposure to radon will reduce risk of lung cancer.

The Airthings Hub for Business provides you 24/7 access to your Airthings indoor air quality devices with detailed information about sensors on your Airthings Dashboard.

Breathe better, live better, work better.
The Airthings Team

Get in touch

email-icon

For technical support or if you have any questions or comments that we did not answer here, you can reach us at business-support@airthings.com or through the chat widget on the bottom right when you log into your account at dashboard.airthings.com.

Product-feature-icons_dark-grey_Question

Warning

The Airthings Hub for Business only works with Airthings for Business devices. Connection to consumer Airthings devices could upset your subscription and cause additional charges.
Please do NOT try to connect with any devices other than Airthings for Business devices.

Click the section you want to go to

Illustrative icons_Getting Started

Getting Started

Illustrative icons_BOX

What's in the box

Illustrative icons_HUB

Hub for Business specifications

Illustrative icons_Setting up

Setting Up

Illustrative icons_Regulatory

Regulatory Information

What's in the box

Hub for Business

Product_tech_specs_Getting started 1

Airthings Hub for Business

Product_tech_specs_Getting started 2

Charger and plug adapters

Hub-cellular-setup-simcard-cut2

eSIM/SIM card (pre-installed)

Product_tech_specs_Getting started 4

Rubber bumper pads

Product_tech_specs_Getting started 7

Double-sided tape

Product_tech_specs_Getting started 5

Ethernet cable

Airthings Wave Device

Product_tech_specs_Getting started 6

Airthings Wave Plus for Business, Wave Mini for Business or View Plus for Business

Product_tech_specs_Getting started 8

AA batteries (pre-inserted)

Product_tech_specs_Getting started 7

Double-sided tape

Hub for Business Specifications

Product_tech_specs_Getting started 9
Product_tech_specs_Getting started 10
Product_tech_specs_Getting started 11-1
  1. Light indicator
  2. Ethernet port
  3. Power input
  4. Mounting bracket

Light indicators

Product-feature-icons_dark-grey_Hub turn on

Power Supply: Green when there is power to the Hub for Business

Product-feature-icon_dark-grey_Hub cloud

Cloud: Green if Hub is connected to cloud. Off no connection OR if no successful transfer to cloud occurred within the last 6 minutes

Product-feature-Icon_dark-grey_Smartlink

Airthings SmartLink: Green when sensor data is received within the last 6 minutes

Connectivity

Product-feature-icons_dark-grey_Ethernet

Ethernet

OR

Product-feature-icons_dark-grey_Cellular

Cellular LTE Cat.M1 & EGPRS(2G)

Hub Cellular Model 2820 can operate with ethernet connection or with the built-in eSIM

Hub Model 2810 can only operate with ethernet connection

App & Software

Product-page-ICONS_App&dashboard

Manage your account and access your data at dashboard.airthings.com

Protocol

Product-feature-Icon_dark-grey_Smartlink

Airthings SmartLink, 865-868/915-928 MHz long range wireless connection

Remote access

Product-feature-Icon_dark-grey_Long range-

Live data streaming to the cloud and accessible at dashboard.airthings.com or through Airthings API

Power Supply

Product-feature-icons_dark-grey_Power supply

100-240V AC / 50-60 Hz
Adapter to 5V DC2A

Important information

Regional operation

The Hub can operate in EU, US / Canada, Hong Kong, Singapore, Australia and/or India.

During the setup of the Airthings for Business account and when devices are added, the user needs to add  an address for each location/building which will set the correct region for the hub. The correct region must be selected for the Hub for Business to operate in compliance with regional radio regulations. The devices can only operate in the region that is pre-programmed by Airthings.

Device packages are marked with the region they are supported within. Coloured dot stickers are underneath the battery cover and have the following meaning: EU is blue, North America is red, Singapore and Hong Kong are black, Australia is yellow, and India is green.

Business sensor devices connection & monitoring

Do NOT connect your consumer Airthings devices to Airthings Hub for Business. That will cause additional charges to your Airthings for Business subscription due to the additional consumer devices connected.

Do NOT attempt to connect to your Airthings for Business devices via Bluetooth (e.g. using mobile phone Bluetooth). Connect Airthings for Business devices to your Airthings Hub for Business through SmartLink.

Monitor your Airthings for Business devices via the Airthings Dashboard at dashboard.airthings.com. It is not recommended to monitor your devices using Airthings App due to sensor data lag when multiple devices are in operation.

Optimum radio range

The SmartLink radio signal has a typical indoor range of more than 50 meters or 150 feet indoors (Hub to sensor device). The signal can normally penetrate 10 drywalls (non-load bearing walls), or 3 thick walls or floors.

Place the Hub for Business somewhere in the center of the area you want to cover. If the area is too large, or if conditions are not optimal for the SmartLink radio signal, multiple Hubs are required. When multiple Hubs are present, sensor devices will connect to the nearest Hub as long as the Hubs are registered and installed before installing sensor devices.

Avoid placing the devices near large metal objects as they will disrupt the SmartLink radio signal. Moving sensor devices closer to the Hub will usually improve the signal strength, but in some cases a sensor device might be in a local “radio shadow” where the Hub cannot see the device. Should a device display less radio signal strength than expected, try moving it slightly to see if signal strength improves.

Setting up

1

Activate account

2

Set up Hub for Business

3

Set up Wave for Business

4

Mount devices

Step 1

Activate Airthings for Business account

email-iconCheck Airthings for Business invitation email sent to your email address. Follow the instructions in the email to activate your Airthings for Business account.

Product-feature-icons_dark-grey_Question

Attention

The Airthings for Business Solution requires an active subscription. You will not be able to continue with the setup without activating your account.

If you do not receive an invitation email, please contact your Airthings Sales Representative.

Alternatively, please contact Airthings Support at business-support@airthings.com.

Step 2

Set up Hub for Business

Product_tech_specs_Mount device 1
Product_tech_specs_mount device 2-1
Product_tech_specs_mount device 3-1

Serial number and Device ID can be found at the back of your device, after removing the mounting bracket

1. Register your Hub

a. Login to dashboard.airthings.com with your newly activated account

b. Remove the mounting bracket at the back of the Hub for Business by slightly lifting it up and pulling it out.

c. Locate Serial Number and Device ID at the back of your device

d. Follow on-screen instructions to add and register your Hub for Business

2. Start up Hub for Business


Option A - Using Ethernet

a. Register the Hub for Business. The Hub for Business has to be registered to an Airthings account before it will connect.

b. Connect Hub for Business to your Ethernet cable, one end of the cable to the Hub for Business port, the other end to the ethernet outlet

c. Connect Hub for Business to power socket

d. Wait for Hub for Business firmware upgrade to be completed. This may take 10 to 70 minutes. Registering the Hub for Business first (as specified in section 1) can help to reduce waiting time.

Product-feature-icons_dark-grey_question_mark

Question

Where should I place the Hub for Business?

Place the Hub for Business somewhere in the center of the area you would like to measure air quality. Place and set up up to 30 Airthings for Business devices clustered around the Hub for Business. For each Hub for Business, fully complete also setup of the Airthings for Business devices within range, before moving onto next Hub for Business.

Product-feature-icons_dark-grey_Question

Attention

The Hub for Business will not connect to any devices before it has been registered. Make sure you register the Hub for Business to your Airthings account at dashboard.airthings.com. The Hub for Business conducts a registration check on start-up, so to avoid issue register the device before powering the Hub for Business.

Option B - Using cellular connection

a. Register the Hub for Business. The Hub for Business has to be registered to an Airthings account before it will connect.

b. Connect Hub for Business to power socket. An eSIM/SIM card is pre-inserted in the Hub for Business and is ready for use.

c. Wait for Hub for Business firmware upgrade to be completed. This may take 10 to 70 minutes. Registering the Hub for Business first (as specified in section 1) can help to reduce waiting time.

Product-feature-icons_dark-grey_Notes

Notes

Hub for Business model 2810 can only operate with ethernet connection.

Hub Cellular model 2820 can operate with ethernet connection or built-in eSIM (the SIM card slot should be empty). The Hub for Business will only work with the built-in eSIM (or SIM card) provided by Airthings.

Hub for Business model name and number can be found at the back of the device after removing the mounting bracket.

Step 3

Set up your device

a. Login to dashboard.airthings.com

b. Locate Serial Number and Device ID at the back of your device behind the mounting bracket.

c Follow on-screen instruction to add and register your device.

d. Bring the device to the room you want to monitor with the battery tab still inserted.

e. Remove the mounting bracket at the back of the device.

f. Pull the battery tab to power the device. The device will start connecting to the nearest Hub for Business. If the device is moved to a different room reinsert batteries to reconnect to the nearest Hub for Business.

Product-feature-icons_dark-grey_question_mark

Question

Where should I place the device?

Place the device in the area you would like to measure air quality and within the radio link range of the Hub for Business.

See “Optimal radio range” for more information. Do not permanently mount your devices until the device is checked to be in good radio link range.

To set up multiple Hub for Business devices

Repeat  Step 2 

To set up multiple devices

Repeat  Step 3 

Product-feature-icons_dark-grey_Troubleshooting

Troubleshooting

I cannot see my device on the dashboard

Any devices that do not show up at all are most likely completely out of radio range of the Hub for Business. Note that one Hub for Business can connect to maximum 30 devices. If a Hub for Business fills up with more than 30 Wave devices, it can take up to 4 hours for the devices to find and connect to another Hub within radio range.

What do the radio bars mean?

You can check received radio signal strength for each device in the Dashboard. With no signal bars, there is need for improvement. With one or two signal bars you might occasionally miss some sensor data samples. If you see missing data and want to improve move the Wave Plus for Business device closer to the Hub for Business or bring in an additional Hub for Business.

Product-feature-icons_dark-grey_Notes

Notes

A SmartLink will be established between a powered-up Wave device and a nearby powered-up Hub for Business. It can normally take up to 20 minutes to connect a Wave device to a Hub.

It takes additionally 5 to 10 minutes for device sensor data to be made available on Airthings Dashboard.

If you register Wave devices using your computer, navigate to “Devices” tab to find your newly added device and view sensor data.

Wave devices are upgraded seamlessly in the background and you do not need to take any action in this process.

Allow 7 days after deployment for data calibration of indoor air quality sensors such as Radon, VOC and CO2.

Product-feature-icons_dark-grey_Question

Warning

The Hub for Business only works with Airthings for Business devices. Connection to consumer Airthings devices could upset your subscription and cause additional charges.

Please do NOT try to connect with any devices other than Airthings for Business devices.

Step 4

Mount devices

Once the device is confirmed in good radio range to the Hub for Business, you can permanently mount the device.

Your devices should be wall-mounted 150-170 cm above the floor. Mount the device at least 1m away from exterior walls, doors, air supply/exhausts, mechanical fans, heaters or any other significant source of heat or cold. The devices should not be mounted on the ceiling.

Use the included double-sided tape for temporary installations. For permanent installations we recommend using a screw to wall-mount. Ensure that the device cannot fall onto someone or something and cause damage.

Airthings does not take responsibility for improperly installed devices.

Product_tech_specs_Getting started 7

Double-sided tape

Product_tech_specs_mount device 2

Screw (not included)

Product_tech_specs_mount device 3

Table Stand (only Wave Mini for Business)